"We will get to 49% adoption" said Joel determinedly. We were standing in a makeshift meeting room tacked onto the end of the Evidence Action field office in Busia, Western Kenya. Joel is the local Area Coordinator for Dispensers for Safe Water, one of Evidence Action’s flagship projects. My first impressions as the new Deputy Director of Global Safe Water on how Evidence Action is approaching sustainability and results differently.
Up to 80% of households within a community use Dispensers for Safe Water in the first three months of installation, and 40% on average for the months following. But we have seen that this customer uptake--what we call ‘adoption'--has gone down in some geographical areas. So we took a close look at what works in getting our customers to use Dispensers and chlorinate their water.