At the beginning of the year, our adoption rates for Dispensers for Safe Water in Uganda were low. We needed to figure out what was happening and how to turn this trend around quickly. Here is what happened and what we did - in the great turnaround of 2015.
Up to 80% of households within a community use Dispensers for Safe Water in the first three months of installation, and 40% on average for the months following. But we have seen that this customer uptake--what we call ‘adoption'--has gone down in some geographical areas. So we took a close look at what works in getting our customers to use Dispensers and chlorinate their water.